Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - Work Order data is updated as of 11/30/2020. Site and location data is updated as of 11/17/2020. This applies to all Asset Essentials Analytics clients. Thank you for your patience while we work to resolve this issue!
Dec 1, 16:24 EST
Investigating - Our data engineering team is currently looking into an issue where data is not refreshing on dashboards for Asset Essentials Analytics. Data is reflected on the dashboards as of 9/23/2020. You can see current data reflected within Asset Essentials reports as needed. We are working to restore data flowing from Asset Essentials into the Analytics dashboards and will continue to provide updates on this page. Thank you for your patience while we work to get this resolved!
Oct 23, 08:40 EDT
Monitoring - Thanks again for your patience! Our team has implemented a fix for this issue and the services are restored and are working properly. We will continue to monitor all systems.
Nov 30, 17:47 EST
Update - This issue is impacting both Asset Essentials web and mobile applications. This is our highest priority and we are actively working on a resolution. We apologize for any inconveniences and will update you soon!
Nov 30, 16:06 EST
Investigating - We’re experiencing some disruptions/performance issues impacting multiple products. We are actively working on a resolution and apologize for any inconveniences. We'll update you soon!
Nov 30, 14:54 EST
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Degraded Performance
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Degraded Performance
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Dec 1, 14:31 EST
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Dec 1, 14:07 EST
Nov 30, 2020
Resolved - This incident has been resolved.
Nov 30, 17:46 EST
Investigating - Our development team is currently investigating an issue with the Exago reporting tool in SmartGov. We apologize for any inconvenience that this causes and will continue to provide updates on this page.
Nov 30, 17:00 EST
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Nov 30, 15:48 EST
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Nov 30, 15:47 EST
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Nov 30, 15:45 EST
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Nov 30, 15:44 EST
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Nov 30, 14:50 EST
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Nov 30, 14:07 EST
Nov 29, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Nov 29, 20:53 EST
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Nov 29, 20:52 EST
Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Nov 27, 22:45 EST
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Nov 27, 22:17 EST
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 19:54 EST
Investigating - Our development team is currently investigating an issue with the Exago reporting tool in SmartGov. We apologize for any inconvenience that this causes and will continue to provide updates on this page.
Nov 24, 16:53 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.