Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Investigating - Please be aware that we are experiencing an issue with our phone lines. If you are using a land line to contact us, you may receive an out of service message. We have contacted our service provider and will continue to provide updates on this page. Please continue to email our Support team at support@dudesolutions.com. Thank you for your patience!
Sep 17, 14:40 EDT
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Monday, September 20th, our phone lines will be undergoing maintenance from 11:00 AM EDT until 12:30 PM EDT. During this time please continue to email our Support team at support@dudesolutions.com or use the chat feature if available. You may also check our Help Site (help.dudesolutions.com) and the Dude Solutions status page (status.dudesolutions.com) for product support and questions.
Posted on Sep 17, 13:10 EDT
Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 12:51 EDT
Scheduled - Dude Solutions will be performing emergency maintenance on the Asset Essentials mobile app on August 23rd, beginning at 1:45 PM EST and ending at 2:00 PM EST. During this period, the Asset Essentials mobile app will not be available. We apologize for the inconvenience. Please reach out to support@dudesolutions.com if you need assistance.
Aug 23, 13:33 EDT
Resolved - This incident has been resolved.
Sep 17, 12:50 EDT
Update - We are continuing to monitor for any further issues.
Aug 23, 08:42 EDT
Update - The services are restored and are working properly. Our engineers are continuing to monitoring the application. Thank you for your patience.


Thanks!
Aug 19, 16:42 EDT
Monitoring - Our team has implemented a fix for this issue. The services are restored and are working properly. We will continue to monitor all systems. Thanks for your patience.
Aug 19, 15:38 EDT
Investigating - We are currently investigating a service disruption which is causing performance issues within our Dude Solutions applications. We are actively working on a resolution and apologize for any inconvenience. We will continue to provide updates on this page.
Aug 19, 11:22 EDT
Resolved - This incident has been resolved.
Sep 17, 12:50 EDT
Monitoring - Our engineering team has implemented a fix for this issue and the services are restored and are working properly. We will continue to monitor all systems.
Aug 23, 17:21 EDT
Investigating - We are currently investigating an intermittant issue with our AE mobile app. Some clients may experience an error message while attempting to access work orders. We apologize for this inconvenience and will continue to provide updates on this page.
Aug 23, 08:54 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.