Dude Solutions Status

Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Phone Lines Issue

Investigating - Please be aware that we are experiencing an issue with our phone lines. If you are using a land line to contact us, you may receive an out of service message. We have contacted our service provider and will continue to provide updates on this page. Please continue to email our Support team at support@dudesolutions.com. Thank you for your patience!
Sep 17, 14:40 EDT

Community Development Operational

SmartGov Operational

ATS Operational

Dude Intelligence Operational

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

UtilityManager Operational

UtilityTrac Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

Facility Schedule Operational

TripDirect Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Safety Operational

CrisisManager Operational

Safety Center Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

ConnectGIS Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Phone Lines - Scheduled Maintenance Sep 20, 11:00-12:30 EDT

On Monday, September 20th, our phone lines will be undergoing maintenance from 11:00 AM EDT until 12:30 PM EDT. During this time please continue to email our Support team at support@dudesolutions.com or use the chat feature if available. You may also check our Help Site (help.dudesolutions.com) and the Dude Solutions status page (status.dudesolutions.com) for product support and questions.
Posted on Sep 17, 13:10 EDT

Past Incidents

Sep 18, 2021

No incidents reported today.

Sep 17, 2021

Emergency Maintenance - Asset Essentials Mobile App

Completed - The scheduled maintenance has been completed.
Sep 17, 12:51 EDT

Scheduled - Dude Solutions will be performing emergency maintenance on the Asset Essentials mobile app on August 23rd, beginning at 1:45 PM EST and ending at 2:00 PM EST. During this period, the Asset Essentials mobile app will not be available. We apologize for the inconvenience. Please reach out to support@dudesolutions.com if you need assistance.
Aug 23, 13:33 EDT

Dude Solutions - Intermittant issues

Resolved - This incident has been resolved.
Sep 17, 12:50 EDT

Update - We are continuing to monitor for any further issues.
Aug 23, 08:42 EDT

Update - The services are restored and are working properly. Our engineers are continuing to monitoring the application. Thank you for your patience.

Thanks!
Aug 19, 16:42 EDT

Monitoring - Our team has implemented a fix for this issue. The services are restored and are working properly. We will continue to monitor all systems. Thanks for your patience.
Aug 19, 15:38 EDT

Investigating - We are currently investigating a service disruption which is causing performance issues within our Dude Solutions applications. We are actively working on a resolution and apologize for any inconvenience. We will continue to provide updates on this page.
Aug 19, 11:22 EDT

Asset Essentials Mobile - Error Accessing Work Orders

Resolved - This incident has been resolved.
Sep 17, 12:50 EDT

Monitoring - Our engineering team has implemented a fix for this issue and the services are restored and are working properly. We will continue to monitor all systems.
Aug 23, 17:21 EDT

Investigating - We are currently investigating an intermittant issue with our AE mobile app. Some clients may experience an error message while attempting to access work orders. We apologize for this inconvenience and will continue to provide updates on this page.
Aug 23, 08:54 EDT

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

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