Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Identified - We continue to utilize all resources to resolve this issue and implement a fix. It is our highest priority here at Dude Solutions and we thank you for your patience.
Jun 11, 08:58 EDT
Update - We continue to utilize all resources to ensure this issue gets resolved. This remains our top priority and we will continue to provide updates on this page. Thank you for your patience!
May 24, 10:15 EDT
Update - All resources are currently being utilized to ensure this issue gets resolved. We assure you this is our top priority here at Dude Solutions and we greatly apologize for the inconvenience that this has caused. We will continue to provide updates on this page.
May 5, 07:35 EDT
Update - We continue to investigate this issue as our highest priority. Thank you for your patience!
Apr 27, 07:56 EDT
Update - We continue to investigate issues with work order generation in Planned Maintenance as our highest priority. We apologize for this inconvenience and will continue to provide updates on this page.
Apr 21, 08:06 EDT
Update - We continue to investigate this as our highest priority. Thank you for your patience while we work to resolve this issue!
Apr 20, 08:29 EDT
Update - We continue to investigate this issue as our highest priority. We will continue providing updates on this page. Thank you for your patience!
Apr 14, 08:16 EDT
Investigating - Please be aware that we are experiencing intermittent issues with work order generation in Planned Maintenance. We are working to resolve this issue as our highest priority. We apologize for any inconvenience that this causes and will continue to provide updates on this page.
Apr 8, 09:31 EDT
Investigating - Please be aware that our development team is currently investigating intermittent issues with submitting requests via MySchoolBuilding. Requests may not show as being submitted or it may take several attempts to submit. We apologize for this inconvenience and will continue to provide updates on this page.
May 24, 12:48 EDT
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Degraded Performance
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Degraded Performance
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Degraded Performance
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - This incident has been resolved. Thank you for your patience!
Jul 26, 08:23 EDT
Update - We are continuing to investigate this issue. You may use another browser as a work around at this time. We are working with Google to identity the cause of the issue and apologize for the inconvenience. Updates will be provided on this page.
Jul 23, 11:33 EDT
Investigating - We are currently investigating an intermittent issue with the inability to use checkboxes throughout SmartGov. This is currently occurring within the most recent version of Google Chrome, 92.0.4515.107. You may use another browser as a work around at this time. We apologize for the inconvenience and will continue to provide updates on this page.
Jul 22, 16:37 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 16:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience while we worked to resolve this issue!
Jul 13, 10:37 EDT
Investigating - We are currently experiencing an issue with one of our service providers that is causing intermittent latency in some of our Dude Solutions applications. You may experience longer page load times as a result of this issue. Thank you for your patience and we will continue to provide updates on this page!
Jul 12, 10:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 12:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 12:20 EDT
Scheduled - Please be aware that we will be performing emergency maintenance for Energy Manager on 7/22/2021 at 12:20 PM EST. We are not expecting any downtime with this change, however, clients may be logged out and will need to log back in. Please contact Support at support@dudesolutions.com if you have any questions. Thank you!
Jul 22, 12:13 EDT
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.