Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Investigating - Our team is currently investigating an issue impacting Syndication Sharing on Event Manager. This is preventing the use of Syndication Shares and as a result, Events will not display wherever the code has been used. We are investigating this issue as a top priority. Thank you for your patience while we work towards a resolution.
Aug 10, 10:58 EDT
Update - We have made changes to our infrastructure components to help us monitor this situation and run SWOs manually if a failure occurs. Our team continues to work around the clock to investigate root cause and permanently resolve this issue.
Jul 13, 17:09 EDT
Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience!
Jul 6, 08:23 EDT
Update - We continue to investigate this issue as our top priority. Thank you for your patience!
Jun 24, 08:16 EDT
Update - We are continuing to investigate this issue. Thank you for your patience.
Jun 17, 08:26 EDT
Investigating - Our team is investigating an issue with scheduled work order generation in TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience!
Jun 13, 08:29 EDT
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
Event Management Degraded Performance
Event Manager Degraded Performance
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 10, 2022
Resolved - This incident has been resolved.
Aug 10, 12:03 EDT
Investigating - Our team is currently investigating an issue preventing access to HelpDesk and Insight. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Aug 10, 09:50 EDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - This incident has been resolved. Thank you for your patience!
Aug 8, 15:31 EDT
Investigating - Our team is currently investigating an issue preventing access to Event Manager. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Aug 8, 14:25 EDT
Resolved - This incident has been resolved.
Aug 8, 14:21 EDT
Monitoring - Please be aware that we have updated our SchoolDude SSO certification. If you are receiving a certificate error this morning, please contact our support team at support@brightlysoftware.com. Our team will assist your IT department in making all necessary updates. Thank you!
Jul 27, 06:32 EDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Resolved - This Issue has been resolved. Thanks again for your patience! Our team has implemented a fix for this issue and the services are restored and are working properly. We will continue to monitor all systems.
Aug 3, 09:06 EDT
Investigating - Our team is currently investigating an issue preventing access to TheWorxHub dashboard. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience
Aug 3, 08:20 EDT
Aug 2, 2022

No incidents reported.

Aug 1, 2022
Resolved - Our team has resolved the issue impacting navigation in the SmartGov application. Thank you for your patience while we worked to correct this issue.
Aug 1, 16:25 EDT
Investigating - Our team is investigating an intermittent issue producing an error message when navigating through the SmartGov application. This issue is impacting several areas of the application and is being investigated as a top priority.
Aug 1, 11:12 EDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022