Dude Solutions Status

Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Planned Maintenance Module - Work Order Generation Issue

Identified - We continue to utilize all resources to resolve this issue and implement a fix. It is our highest priority here at Dude Solutions and we thank you for your patience.
Jun 11, 08:58 EDT

Update - We continue to utilize all resources to ensure this issue gets resolved. This remains our top priority and we will continue to provide updates on this page. Thank you for your patience!
May 24, 10:15 EDT

Update - All resources are currently being utilized to ensure this issue gets resolved. We assure you this is our top priority here at Dude Solutions and we greatly apologize for the inconvenience that this has caused. We will continue to provide updates on this page.
May 5, 07:35 EDT

Update - We continue to investigate this issue as our highest priority. Thank you for your patience!
Apr 27, 07:56 EDT

Update - We continue to investigate issues with work order generation in Planned Maintenance as our highest priority. We apologize for this inconvenience and will continue to provide updates on this page.
Apr 21, 08:06 EDT

Update - We continue to investigate this as our highest priority. Thank you for your patience while we work to resolve this issue!
Apr 20, 08:29 EDT

Update - We continue to investigate this issue as our highest priority. We will continue providing updates on this page. Thank you for your patience!
Apr 14, 08:16 EDT

Investigating - Please be aware that we are experiencing intermittent issues with work order generation in Planned Maintenance. We are working to resolve this issue as our highest priority. We apologize for any inconvenience that this causes and will continue to provide updates on this page.
Apr 8, 09:31 EDT

MySchoolBuilding - Submitting Requests Issue

Investigating - Please be aware that our development team is currently investigating intermittent issues with submitting requests via MySchoolBuilding. Requests may not show as being submitted or it may take several attempts to submit. We apologize for this inconvenience and will continue to provide updates on this page.
May 24, 12:48 EDT

Community Development Operational

SmartGov Operational

ATS Operational

Dude Intelligence Operational

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

UtilityManager Operational

UtilityTrac Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

Facility Schedule Operational

TripDirect Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Safety Operational

CrisisManager Operational

Safety Center Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Work and Asset Management Degraded Performance

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Degraded Performance

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

ConnectGIS Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

MySchoolBuilding Degraded Performance

MyFacilityDude Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

SmartGov - Chrome Issue

Resolved - This incident has been resolved. Thank you for your patience!
Jul 26, 08:23 EDT

Update - We are continuing to investigate this issue. You may use another browser as a work around at this time. We are working with Google to identity the cause of the issue and apologize for the inconvenience. Updates will be provided on this page.
Jul 23, 11:33 EDT

Investigating - We are currently investigating an intermittent issue with the inability to use checkboxes throughout SmartGov. This is currently occurring within the most recent version of Google Chrome, 92.0.4515.107. You may use another browser as a work around at this time. We apologize for the inconvenience and will continue to provide updates on this page.
Jul 22, 16:37 EDT

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Jul 22, 2021

Dude Solutions - Intermittent Latency

Resolved - This incident has been resolved.
Jul 22, 16:15 EDT

Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience while we worked to resolve this issue!
Jul 13, 10:37 EDT

Investigating - We are currently experiencing an issue with one of our service providers that is causing intermittent latency in some of our Dude Solutions applications. You may experience longer page load times as a result of this issue. Thank you for your patience and we will continue to provide updates on this page!
Jul 12, 10:59 EDT

Energy Manager Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 12:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 12:20 EDT

Scheduled - Please be aware that we will be performing emergency maintenance for Energy Manager on 7/22/2021 at 12:20 PM EST. We are not expecting any downtime with this change, however, clients may be logged out and will need to log back in. Please contact Support at support@dudesolutions.com if you have any questions. Thank you!
Jul 22, 12:13 EDT

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

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