Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Latency Issues on the SmartGov Community Portal

Investigating - Our team is currently investigating latency issues with the SmatGov portal. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience!
May 24, 10:31 EDT

Community Development Degraded Performance

SmartGov Degraded Performance

ATS Operational

Dude Intelligence Operational

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

Facility Schedule Operational

TripDirect Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Safety Operational

CrisisManager Operational

Safety Center Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

ConnectGIS Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 25, 2022

No incidents reported today.

May 24, 2022

Unresolved incident: Latency Issues on the SmartGov Community Portal.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

HelpDesk - Login Issue

Resolved - This incident has been resolved. Thank you for your patience!
May 18, 16:01 EDT

Investigating - Our team is investigating an issue impacting the ability to access HelpDesk. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience!
May 18, 12:13 EDT

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

TheWorxHub - Application Access

Resolved - This incident has been resolved. Thank you for your patience!
May 12, 11:17 EDT

Investigating - Our team is investigating an issue impacting the ability to access TheWorxHub application. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience!
May 12, 10:32 EDT

May 11, 2022

No incidents reported.