Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - Asset Essentials Maintenance Postponed Until January 22, 2022
Jan 13, 12:11 EST
Investigating - Due to the threat of inclement weather, we will be postponing our intended system maintenance by one week. Asset Essentials will be available during the original maintenance window on Saturday, January 15th - 8:00am to 6:00pm EST.

On Saturday, January 22, 2022 – 8:00am to 6:00pm EST Dude Solutions will perform infrastructure maintenance. During this time, Asset Essentials will be unavailable. Performing system maintenance is critical to keeping our system up-to-date as technology advances over time.

System maintenance benefits include:
Greater system stability due to infrastructure and technology improvements which results in less downtime - planned and unplanned
Provides flexibility for our maintenance windows so we ensure optimal product availability
More disaster recovery options available - to preserve data should anything happen

For real time information and to track the status of Asset Essentials during the maintenance window, please continue to follow this status page.

If you have any questions, please contact our Legendary Support team at assetessentialshelp@dudesolutions.com.
Jan 13, 12:10 EST
Investigating - Asset Essentials Scheduled Maintenance Outage

Dude Solutions will be performing scheduled maintenance on January 15, 2022, beginning at 8:00 AM EST and ending at 6:00 PM EST. During this period, Asset Essentials will be unavailable. The benefits of this maintenance will include security enhancements and better scalability allowing us to provide Asset Essentials users with a better experience. For real time information and to track the status of Asset Essentials during the maintenance window, please continue to follow this status page. We apologize for the inconvenience. Please reach out to support@dudesolutions.com if you need assistance.
Jan 7, 18:01 EST
Update - We are continuing to investigate this issue.
Jan 12, 13:52 EST
Investigating - Please be aware that we are currently experiencing latency issues within TheWorxHub. Our development team is investigating this as our highest priority. Thank you for your patience while we work to resolve this issue!
Jan 12, 13:51 EST
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Degraded Performance
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Degraded Performance
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to the threat of inclement weather, we will be postponing our intended system maintenance by one week. Asset Essentials will be available during the original maintenance window on Saturday, January 15th - 8:00am to 6:00pm EST.

On Saturday, January 22, 2022 – 8:00am to 6:00pm EST Dude Solutions will perform infrastructure maintenance. During this time, Asset Essentials will be unavailable. Performing system maintenance is critical to keeping our system up-to-date as technology advances over time.

System maintenance benefits include:
Greater system stability due to infrastructure and technology improvements which results in less downtime - planned and unplanned
Provides flexibility for our maintenance windows so we ensure optimal product availability
More disaster recovery options available - to preserve data should anything happen

For real time information and to track the status of Asset Essentials during the maintenance window, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at assetessentialshelp@dudesolutions.com.

We apologize for the inconvenience. We will update you once this maintenance is complete. Thank you for your patience!
Posted on Jan 13, 12:29 EST
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - The issue impacting FSDirect Advanced Search has been resolved. Thank you for your patience as our team worked to resolve this issue!
Jan 13, 15:52 EST
Identified - Our development team has identified the cause of the issue when using Advanced Search in FSDirect. The fix is currently in testing. This page will be updated when the fix has been deployed. Thank you for your patience as we work to resolve this issue.
Jan 11, 10:12 EST
Update - Our Development team is continuing to investigate the issue impacting the Advanced Search function in FSDirect. We apologize for the inconvenience and will continue to provide updates as they become available.

Please continue to use the recommended workarounds. Either the Print Calendar function, the Schedule Detail/Summary report, or the Location Detail report. Feel free to contact our Legendary Support Team at support@dudesolutions.com for assistance.
Jan 7, 11:26 EST
Investigating - Our Development team is currently investigating an issue impacting the Advanced Search function in FSDirect. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will provide an update as soon as we have a resolution on the issue.

In the meantime, we recommend utilizing either the Print Calendar function, the Schedule Detail/Summary report, or the Location Detail report. Please contact our Legendary Support Team at support@dudesolutions.com for assistance.
Jan 4, 11:19 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:01 EST
Scheduled - Dude Solutions will be performing scheduled maintenance on January 12, 2022 beginning at 10:00 PM EST and ending at 1:00 AM EST. During this period, Asset Essentials will be unavailable.

The benefits of this maintenance will include security enhancements and better scalability allowing us to provide Asset Essentials users with a better experience.

We apologize for the inconvenience. We will update you once this maintenance is complete. Thank you for your patience!
Jan 12, 14:29 EST
Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 13:41 EST
Investigating - Please be aware that we are currently experiencing latency issues within Asset Essentials. Our development team is investigating this as our highest priority. Thank you for your patience while we work to resolve this issue!
Jan 10, 15:11 EST
Jan 11, 2022
Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Resolved - This incident has been resolved. Thanks again for your patience!
Jan 7, 21:12 EST
Investigating - Our Development team is currently investigating an issue impacting the ability to edit Events in Event Manager. This is a high-priority matter and we are working towards finding a resolution as quickly as possible. We apologize for the inconvenience and will provide an update as soon as we have a resolution on the issue.
Jan 7, 11:16 EST
Completed - The scheduled maintenance has been completed.
Jan 7, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 17:11 EST
Scheduled - Dude Solutions will be performing maintenance tonight, January 7th, beginning at 8:00 PM EST and ending at 9:00 PM EST. During this period, Dude Solutions applications will be unavailable. This will be intermittent for up to 60 minutes. We apologize for the inconvenience. We will update you once this maintenance is complete. Thank you for your patience!
Jan 7, 17:03 EST
Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022
Resolved - This incident has been resolved.
Jan 4, 11:45 EST
Investigating - Please be aware that we are currently investigating an error message on the MaintenanceDirect login page for users in the Site Administrator role. We apologize for this inconvenience and will continue to provide updates on this page. Thank you for your patience!
Dec 9, 15:52 EST