Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Investigating - Our data engineering team is currently looking into an issue where data is not refreshing on dashboards for Asset Essentials Analytics. Data is reflected on the dashboards as of 9/23/2020. You can see current data reflected within Asset Essentials reports as needed. We are working to restore data flowing from Asset Essentials into the Analytics dashboards and will continue to provide updates on this page. Thank you for your patience while we work to get this resolved!
Oct 23, 08:40 EDT
Monitoring - We have implemented several infrastructure and network changes and the issue is greatly improved. We will continue to monitor the situation to ensure performance remains at an optimal level. Thank you for your patience!
Oct 12, 09:24 EDT
Update - Dude Solutions is fully committed to bringing performance back to an acceptable level. While we have made several improvements in our applications, we continue to utilize our consulting resources to identify the areas that need performance refinement. We assure you that this is our top priority and will continue to work around the clock until we have a resolution. Thank you for your continued patience!
Oct 1, 15:22 EDT
Update - Our development team continues to investigate performance issues with our SchoolDude applications. This is our top priority until we find a resolution. We thank you for your patience and apologize for the inconvenience this has caused. Updates will continue to be provided on this page.
Sep 16, 10:27 EDT
Update - We are continuing to investigate the slowness issue with our applications. All resources are currently being utilized to ensure performance is brought back to an optimal level. We assure you this is our top priority here at Dude Solutions and we greatly apologize for the inconvenience that this has caused. We will continue to provide updates on this page.
Sep 9, 15:31 EDT
Update - All resources are currently being utilized to ensure performance is brought back to an optimal level. We have also engaged consultants who have specific performance expertise to allow us to more quickly resolve these issues. We assure you this is our top priority here at Dude Solutions and we greatly apologize for the inconvenience that this has caused. We will continue to provide updates on this page.
Sep 1, 17:18 EDT
Update - Our development team is working around the clock to bring performance back to an acceptable level. We thank you for your continued patience and apologize for any inconvenience that this has caused.
Aug 25, 09:39 EDT
Investigating - Our development team is currently looking into performance issues reported in our Schooldude applications. We will continue to provide updates on this page. Thank you for your patience while we work to get this resolved!
Aug 18, 15:44 EDT
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Degraded Performance
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Degraded Performance
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 29, 13:41 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 29, 13:35 EDT
Oct 28, 2020

No incidents reported.

Oct 27, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 27, 22:49 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 27, 22:48 EDT
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 08:36 EDT
Identified - If you are having issues loading the new work order form in Asset Essentials, please clear the cache in your browser. A link with instructions can be found here:

https://help.dudesolutions.com/Content/FAQ/Clear%20Cookies.htm?Highlight=cookie

Once you clear cache, please close the browser, reopen and login to Asset Essentials. Please contact Support at support@dudesolutions.com if you have any questions.
Oct 20, 09:44 EDT
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 21, 23:26 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 21, 23:13 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 21, 23:09 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 21, 23:08 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 21, 19:59 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 21, 19:58 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 21, 19:11 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 21, 19:10 EDT
Oct 20, 2020
Resolved - This incident has been resolved. Thank you for your patience!
Oct 20, 09:40 EDT
Monitoring - We have pushed out a fix. We will continue to monitor the situation to ensure that this does not happen again in the future. Thank you for your patience!
Oct 12, 09:19 EDT
Investigating - Please be aware that our development team is investigating an issue with Planned Maintenance work order creation. Clients may not be receiving scheduled PM work orders or may be receiving them on a delay. We apologize for this inconvenience and will continue to provide updates on this page. Thank you for your patience!
Oct 9, 08:40 EDT
Oct 19, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 19, 23:51 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 19, 23:50 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 19, 23:47 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 19, 23:46 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.