Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Dude Solutions Support Issue
Incident Report for Dude Solutions
This incident has been resolved. Thanks for your patience!
Posted Oct 01, 2019 - 07:53 EDT
We apologize for the delay in response time upon you contacting the Dude Solutions Support Team. There was an unknown issue taking place with our email queue, preventing your case from reaching our department. That issue has been corrected and we are diligently working to get you the information or assistance requested. We apologize for the inconvenience. Please call our support line (877-868-3833) if you need immediate assistance.
Posted Sep 30, 2019 - 14:59 EDT
This incident affected: Energy Management (ConserveDirect, Energy Manager, UtilityDirect, UtilityManager, UtilityTrac), Work and Asset Management (Asset Essentials, MaintenanceDirect, PMDirect, Planned Maintenance, Work Order, Zion.Web, Maintenance Manager, Mobile311, ConnectGIS, CapitalForecastDirect, Critical Alarm Automation, SchoolDude WorkCenter, Capital Forecast, Critical Alarm, FacilityDude Work Center, InventoryDirect, Inventory Wireless, Inventory), Event Management (Active Data Calendar, Event Manager, Facility Schedule, FSDirect, FSAutomation, Facility Schedule, TripDirect), TheWorxHub (TheWorxHub - USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Canada), Safety (CrisisManager, Safety Center), Community Development (SmartGov, ASMi, ATS, Panoramic), IT Asset Management (Help Desk, Incident, Insight, Mobile Device Management), and Dude Intelligence, MySchoolBuilding, MyFacilityDude.