Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

All of our scheduled routine maintenance updates will be here, too!

More Info: Business Continuity  |  Data Center  |  Security

Monitoring - We are currently investigating performance and slowness issues within our SchoolDude products. We sincerely apologize for any disruptions this has caused. Please check back here for updates and we thank you so much for your patience!
Mar 22, 09:57 EDT
Investigating - We’re experiencing some disruptions/performance issues with our SchoolDude services . We are actively working on a resolution and apologize for any inconveniences. We'll update you shortly!
Mar 20, 08:16 EDT
Investigating - We are currently investigating issues with email notifications being sent from our SchoolDude products. To white-list our new SMTP Server's IP address, please visit www.schooldude.com/ips.
Mar 22, 09:48 EDT
SchoolDude Degraded Performance
MaintenanceDirect Operational
PMDirect Operational
InventoryDirect Operational
Capital Forecast Operational
Critical Alarm Automation Operational
UtilityDirect Operational
ConserveDirect Operational
FSDirect Operational
FSAutomation Operational
TripDirect Operational
Incident Operational
Insight Operational
Crisis Manager Operational
Mobile Device Management Operational
MySchoolDude Operational
WorkCenter Operational
FacilityDude Operational
Work Order Operational
Planned Maintenance Operational
Inventory Operational
Inventory Wireless Operational
Capital Forecast Operational
Critical Alarm Operational
UtilityTrac Operational
Mobile311 Operational
ConnectGIS Operational
Safety Center Operational
Facility Schedule Operational
FS Automation Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
MyFacilityDude Operational
Work Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Maintenance Manager Operational
Dude Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2017

No incidents reported today.

Mar 21, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:30 EDT
Scheduled - There will be a 8-10 hour planned maintenance outage at 10 PM EST starting March 17th for SchoolDude.
Mar 17, 22:23 EDT
Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017
Resolved - We've monitored this since Thursday and the nightly jobs seems to be running great and all scheduled work orders are generating fine. Thanks for your patience on this one!
Mar 13, 07:05 EDT
Update - Last night we rolled out an update that seems to have resolved the issue. All recurring work orders were generated, surveys generated, recurring room bookings, projects etc. We'll be monitoring it for a couple more days then if all is well, we'll close this incident.
Mar 9, 07:40 EDT
Update - We've got an update ready to go for the evening of Wednesday March 8th that we hope will resolve the slow down in scheduled work order generation each night. We'll update this incident with more info once that update goes out.
Mar 7, 21:20 EDT
Monitoring - The nightly generation of scheduled work orders seems to be improving, and most customers will find all of the necessary records have generated. We'll keep an eye on it while we work on some optimizations to improve reliability.
Feb 23, 07:25 EDT
Investigating - We're experiencing issues with nightly scheduled work order generation. You can manually generate them through your Dashboard > Upcoming Sched WOs. Select all that are to generate today, and click the batch Generate Now option.
Feb 21, 07:06 EDT
Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.