Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Monitoring - We have pushed out a fix! We will keep an extra eye on things for a while. Thanks again for being so awesome!
Oct 9, 07:20 EDT
Investigating - We’re experiencing some performance issues with TheWorxhub servers. We are actively working on a resolution and apologize for any inconveniences. Hang tight and we'll update you soon!
Oct 7, 11:25 EDT
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2019
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 15, 06:56 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 15, 06:55 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 15, 05:57 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 15, 05:50 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 15, 05:49 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 15, 05:49 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 9, 23:58 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 9, 23:57 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 9, 23:46 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 9, 23:45 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 9, 23:40 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 9, 23:38 EDT
Oct 8, 2019
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 8, 22:04 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 8, 22:00 EDT
Oct 7, 2019
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 7, 22:04 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 7, 22:03 EDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 4, 00:15 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 4, 00:14 EDT
Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - The fix was a success! Thanks so much for hanging in there!
Oct 2, 09:20 EDT
Investigating - We’re experiencing some issues in Moblie311 where work items are not populating on maps. We are actively working on a resolution and apologize for any inconveniences. Hang tight and we'll update you soon!
Oct 2, 08:44 EDT
Oct 1, 2019
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 1, 22:01 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 1, 21:58 EDT
Resolved - This incident has been resolved. We have identified the issue and are taking preventative measures to ensure this doesn't happen again.
Oct 1, 15:22 EDT
Investigating - Our development team is currently investigating login issues with our HelpDesk, Insight, MDM and Dude Intelligence products. We apologize for the inconvenience and will continue to provide updates on this page.
Oct 1, 12:44 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Oct 1, 08:01 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Oct 1, 08:01 EDT
Resolved - This incident has been resolved. Thanks for your patience!
Oct 1, 07:53 EDT
Identified - We apologize for the delay in response time upon you contacting the Dude Solutions Support Team. There was an unknown issue taking place with our email queue, preventing your case from reaching our department. That issue has been corrected and we are diligently working to get you the information or assistance requested. We apologize for the inconvenience. Please call our support line (877-868-3833) if you need immediate assistance.
Sep 30, 14:59 EDT