Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - Our development team continues to investigate this issue as our highest priority. Thank you for your patience and we apologize for any inconveniences that this causes. We will continue to provide updates on this page.
Aug 21, 08:50 EDT
Investigating - We are currently experiencing slowness issues/spinning wheel when using the custom forms in Event Manager. Our engineers are aware of the issue and are working to resolve this as soon as possible. We will continue to provide updates on this page. Thank you for your patience!
Aug 14, 10:21 EDT
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Degraded Performance
Active Data Calendar Operational
Event Manager Degraded Performance
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Asset Essentials Mandatory Configuration Changes Aug 23, 22:00 - Aug 24, 00:00 EDT
Please be advised that Dude Solutions is upgrading the security services for Asset Essentials at 10 PM ET on Friday, August 23, 2019. As part of this upgrade, the internet IP address used for Asset Essentials will change. In some cases clients may need to whitelist the new IP address to ensure uninterrupted access.

Please click the link below for additional information.

https://help.dudesolutions.com/Content/FAQ/Whitelist-IPs.htm
Posted on Aug 22, 18:44 EDT
Past Incidents
Aug 22, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Aug 19, 10:01 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 19, 09:53 EDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Aug 16, 13:55 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 16, 13:50 EDT
Aug 15, 2019

No incidents reported.

Aug 14, 2019
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Aug 14, 15:05 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 14, 14:25 EDT
Aug 13, 2019
Resolved - This incident has been resolved. Thank you so much for your patience!
Aug 13, 19:40 EDT
Investigating - We are currently experiencing issues with reporting from within SmartGov. Our engineers are aware of the issue and are working to resolve this as soon as possible. We will continue to provide updates on this page. Thank you for your patience!
Aug 13, 13:41 EDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.