Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - We are continuing to investigate this issue as our highest priority. We apologize for any inconvenience that this causes and will continue to provide updates on this page.
Jun 3, 14:39 EDT
Investigating - Our development team is currently looking into performance issues reported in our Schooldude applications. Thank you for your patience while we work to get this resolved!
Jun 2, 14:23 EDT
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Degraded Performance
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Degraded Performance
UtilityManager Operational
UtilityTrac Operational
Event Management Degraded Performance
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Degraded Performance
FSAutomation Operational
Facility Schedule Operational
TripDirect Degraded Performance
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Degraded Performance
Asset Essentials Operational
MaintenanceDirect Degraded Performance
PMDirect Degraded Performance
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Degraded Performance
Critical Alarm Automation Operational
SchoolDude WorkCenter Degraded Performance
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Degraded Performance
Inventory Wireless Operational
Inventory Operational
MySchoolBuilding Degraded Performance
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

Unresolved incident: Performance Issues in SchoolDude Applications.

Jun 2, 2020
Resolved - This incident has been resolved. Please see below for additional information:

If you are experiencing an issue and are receiving any messages that reference “expired certificate”, it is likely due to an expired authority within the certificate chain provided by your browser or device operating system.

This issue can be corrected by applying outstanding updates to your browser or operating system. You may be able to perform these updates yourself, but if you have an internal IT support department please contact them for support. You may also contact us if that does not resolve the issue at support@dudesolutions.com or 877-883-8337.

You can reference this link for your IT support department - https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Jun 2, 09:32 EDT
Update - The Asset Essentials Android mobile application is now available to download in the Google Play store. Please upgrade your Android device to the newest version (1.53.2) at your earliest convenience. This version contains the fix for the widespread expired certificate authority.
Jun 1, 18:09 EDT
Update - Dude Solutions Asset Essentials Android mobile application is impacted by this same wide spread expired certificate authority. We are currently making updates to our Android application and expect to have a new version available shortly for download from the Google Play Store. We will provide notification when the new download is available.
Jun 1, 14:16 EDT
Investigating - If you are experiencing an issue today and are receiving any messages that reference “expired certificate”, it is likely due to an expired authority within the certificate chain provided by your browser or device operating system.

This issue can be corrected by applying outstanding updates to your browser or operating system. You may be able to perform these updates yourself, but if you have an internal IT support department please contact them for support. You may also contact us if that does not resolve the issue at support@dudesolutions.com or 877-883-8337.

You can reference this link for your IT support department - https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Jun 1, 12:17 EDT
Jun 1, 2020
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
May 27, 22:15 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
May 27, 22:14 EDT
May 26, 2020
Resolved - This incident has been resolved.
May 26, 16:14 EDT
Monitoring - Our development team has implemented a fix for this issue and the services are restored and working properly. We will continue to monitor all systems. Thank you for your patience and we apologize for any inconvenience this caused.
May 26, 15:55 EDT
Investigating - We are currently experiencing an interruption of service with Event Manager. Our development team is actively working on a resolution. We apologize for any inconveniences and will continue to provide updates on this page.
May 26, 15:28 EDT
May 25, 2020

No incidents reported.

May 24, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
May 24, 01:05 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
May 24, 01:03 EDT
May 23, 2020

No incidents reported.