Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

All of our scheduled routine maintenance updates will be here, too!

More Info: Business Continuity  |  Data Center  |  Security

Monitoring - Our engineering teams are still working to implement a permanent resolution for performance issues with MySchoolBuilding. Thank you for your patience. We will continue to provide updates on this page.
May 1, 09:06 EDT
Investigating - Our development team is working to find a resolution for MySchoolBuilding performance issues this morning. We apologize for any inconveniences that this causes. Thank you for your patience and we will update you shortly.
Apr 19, 07:46 EDT
Monitoring - Our development team has deployed a fix to resolve this issue. We will continue to monitor the issue closely and will provide another update shortly. If you experience any error messages, please contact our support team. Dude Solutions is taking preventive measures to avoid a recurrence. Thank you for your patience!
Apr 17, 09:03 EDT
Investigating - We’re experiencing some performance issues with our MySchoolBuilding services. We are actively working on a resolution and will update you shortly. Thank you for your patience!
Apr 16, 08:43 EDT
SchoolDude Operational
90 days ago
100.0 % uptime
Today
MaintenanceDirect   Operational
PMDirect   Operational
InventoryDirect   Operational
Capital Forecast   Operational
Critical Alarm Automation   Operational
UtilityDirect   Operational
ConserveDirect   Operational
FSDirect   Operational
FSAutomation   Operational
TripDirect   Operational
Incident   Operational
Insight   Operational
Crisis Manager   Operational
Mobile Device Management   Operational
MySchoolDude   Operational
WorkCenter   Operational
Event Publisher   Operational
90 days ago
100.0 % uptime
Today
Help Desk   Operational
90 days ago
100.0 % uptime
Today
Active Data Calendar   Operational
90 days ago
100.0 % uptime
Today
Energy Manager   Operational
90 days ago
100.0 % uptime
Today
FacilityDude Operational
90 days ago
100.0 % uptime
Today
Work Order   Operational
Planned Maintenance   Operational
Inventory   Operational
Inventory Wireless   Operational
Capital Forecast   Operational
Critical Alarm   Operational
UtilityTrac   Operational
Mobile311   Operational
ConnectGIS   Operational
Safety Center   Operational
Facility Schedule   Operational
FS Automation   Operational
Incident   Operational
Insight   Operational
Mobile Device Management   Operational
MyFacilityDude   Operational
Work Center   Operational
Event Publisher   Operational
90 days ago
100.0 % uptime
Today
Help Desk   Operational
90 days ago
100.0 % uptime
Today
Active Data Calendar   Operational
90 days ago
100.0 % uptime
Today
Energy Manager   Operational
90 days ago
100.0 % uptime
Today
TheWorxHub Operational
TheWorxHub - USA   Operational
TheWorxHub - USA - Healthcare   Operational
TheWorxHub - USA - Api   Operational
TheWorxHub - Canada   Operational
Maintenance Manager   Operational
Dude Intelligence   Operational
Asset Essentials Operational
90 days ago
100.0 % uptime
Today
Zion.Web   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dude Solutions Holiday Closure Dec 21, 08:00 - Jan 2, 08:00 EDT
The Dude Solutions corporate office will be closed on Monday and Tuesday, December 25th and 26th, and on Monday, January 1st. Regular support hours will resume at 8:00 AM EST on the days following. Have a great holiday season!
Posted on Dec 12, 10:17 EST
Scheduled Network Maintenance Feb 6, 23:00 - Feb 7, 05:00 EDT
We will be performing scheduled maintenance tonight between the hours of 11 PM - 5 AM.
Posted on Feb 6, 16:15 EST
Scheduled Maintenance Outage - Energy Manager Jun 1, 21:00 - Jun 2, 11:00 EDT
Dude Solutions is performing maintenance beginning Friday, 6/1 at 9:00pm through Saturday, 6/2 at 11:00am.  Access to Energy Manager will be unavailable during this time. We apologize for any inconvenience this might cause. For real time updates please visit status.dudesolutions.com
If you need assistance or more information please contact support at 1-877-868-3833 or support@dudesolutions.com.
Posted on May 1, 14:43 EDT
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
May 14, 16:55 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
May 14, 16:49 EDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - This incident has been resolved. We have identified the issue and are taking preventative measures to ensure this doesn't happen again.
May 11, 13:19 EDT
Investigating - Clients who host their own on premise GIS data for Mobile311 who have implemented SSL with older protocols are currently unable to view their GIS data in Mobile311. We are currently working on an update on our end to re-enable this functionality. Clients may also upgrade their SSL functionality to support TLS 1.2, the most recent released version.
May 1, 08:48 EDT
May 10, 2018
Resolved - This incident has been resolved. We have identified the issue and are taking preventative measures to ensure this doesn't happen again. Thank you for your patience!
May 10, 08:52 EDT
Investigating - Please be aware that our development team is investigating a root cause for SchoolDude Connect Authenticate errors. We apologize for any inconveniences that this causes and will provide another update shortly. Thank you for your patience!
May 10, 08:02 EDT
Resolved - This incident has been resolved. Thanks again for your patience!
May 10, 07:31 EDT
Investigating - Our development team continues to investigate issues with our FSDirect google calendar integration. Thank you for your patience while we work to find a resolution!
Apr 13, 08:58 EDT