Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

All Systems Operational
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - This incident has been resolved.
Aug 7, 09:34 EDT
Monitoring - We have been monitoring Hurricane Isaias here at Dude Solutions and our Cary office is in a potential impact zone.

We want to assure you the availability of our system shouldn't be affected by this potential weather event. We have redundancy built into our servers that should minimize the risk of your solutions having an outage. Since our headquarters is in the storm’s path, our support team may be impacted by power outages and we may be unable to answer the phone.

If this occurs, please continue to email support@dudesolutions.com and check our Help Site and the Dude Solutions status page for product support and questions.

Stay Safe,
Your Dude Solutions Team
Aug 3, 17:01 EDT
Aug 6, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Aug 6, 23:21 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 6, 23:20 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Aug 6, 18:28 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 6, 18:25 EDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Aug 3, 23:55 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 3, 23:21 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Aug 3, 23:00 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 3, 22:33 EDT
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Aug 3, 10:45 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 3, 10:43 EDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Aug 1, 07:43 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Aug 1, 05:37 EDT
Jul 31, 2020
Resolved - This incident has been resolved. We have identified the issue and are taking preventative measures to ensure this doesn't happen again.
Jul 31, 13:55 EDT
Update - We are continuing to monitor for any further issues.
Jul 31, 10:11 EDT
Monitoring - Our engineering team has implemented a fix for this issue and the services are restored and working properly. We will continue to monitor all systems. Thank you for your patience while we worked to resolve this issue.
Jul 31, 10:11 EDT
Update - We continue to investigate this issue as our highest priority. We apologize for any inconvenience that this causes and will continue to provide updates on this page. Thank you for your patience!
Jul 31, 09:21 EDT
Investigating - Our development team is currently investigating a login issue with Asset Essentials. We apologize for this inconvenience and will continue to provide updates on this page. Thank you for your patience while we work to resolve this issue.
Jul 31, 07:32 EDT
Jul 30, 2020
Resolved - Our engineers have been monitoring the application. The issue(s) now appear resolved. Thank you for your patience.
Jul 30, 23:02 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Jul 30, 22:52 EDT
Resolved - This incident has been resolved. If you do continue to receive a certificate error, please reach out to our Support team at support@dudesolutions.com or 1-877-655-3833. Thank you!
Jul 30, 16:58 EDT
Update - Our development team will be performing maintenance tonight to assist in the SchoolDude SSO certification process. Please continue to reach out to our Support team at support@dudesolutions.com or 1-877-655-3833 if you receive a certificate error. Thank you!
Jul 29, 17:17 EDT
Investigating - Please be aware that we have updated our SchoolDude SSO certification. If you are receiving a certificate error this morning, please contact our support team at support@dudesolutions.com or 1-877-655-3833. Our team will assist your IT department in making all necessary updates. Thank you!
Jul 29, 10:58 EDT
Jul 29, 2020
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.