Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

All of our scheduled routine maintenance updates will be here, too!

More Info: Online Help  |  Data Security  |  Business Continuity

Identified - Our teams are still investigating the issue and we will provide an update as soon as we can.
Apr 18, 11:05 EDT
Investigating - Please be aware that our development team is currently investigating issues with some of our daily jobs that generate SchoolDude and FacilityDude PM Work Orders. Thank you for your patience and we apologize for any inconveniences that this causes.
Apr 2, 08:19 EDT
Investigating - Please be aware that our development team is currently investigating login issues with our SchoolDude products, including the Work Center app. We will provide another update shortly. Thank you for your patience and we apologize for any inconveniences!
Apr 18, 07:47 EDT
SchoolDude Degraded Performance
CapitalForecastDirect Degraded Performance
ConserveDirect Degraded Performance
Crisis Manager Degraded Performance
Critical Alarm Automation Degraded Performance
FSDirect Degraded Performance
FSAutomation Degraded Performance
Help Desk Degraded Performance
Incident Degraded Performance
Insight Degraded Performance
InventoryDirect Degraded Performance
MaintenanceDirect Degraded Performance
Mobile Device Management Degraded Performance
MySchoolBuilding Degraded Performance
PMDirect Degraded Performance
TripDirect Degraded Performance
UtilityDirect Degraded Performance
UtilityManager Degraded Performance
WorkCenter Degraded Performance
FacilityDude Operational
Active Data Calendar Operational
Capital Forecast Operational
Critical Alarm Operational
ConnectGIS Operational
Energy Manager Operational
Facility Schedule Operational
FS Automation Operational
Help Desk Operational
Inventory Wireless Operational
Incident Operational
Insight Operational
Inventory Operational
Mobile311 Operational
Mobile Device Management Operational
MyFacilityDude Operational
Planned Maintenance Operational
Safety Center Operational
UtilityTrac Operational
Work Center Operational
Work Order Operational
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Maintenance Manager Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dude Solutions Holiday Closure Dec 21, 08:00 - Jan 2, 08:00 EDT
The Dude Solutions corporate office will be closed on Monday and Tuesday, December 25th and 26th, and on Monday, January 1st. Regular support hours will resume at 8:00 AM EST on the days following. Have a great holiday season!
Posted on Dec 12, 10:17 EST
Scheduled Network Maintenance Feb 6, 23:00 - Feb 7, 05:00 EDT
We will be performing scheduled maintenance tonight between the hours of 11 PM - 5 AM.
Posted on Feb 6, 16:15 EST
Dude Solutions Holiday Closure Nov 22, 00:00 - Nov 24, 00:00 EDT
Dude Solutions, Inc. will be closed Thursday 11/22/2018 and Friday 11/23/2018 for the Thanksgiving holiday. Normal support hours will resume Monday 11/26/2018 at 8am EST. Please email support@dudesolutions.com if you have questions. Have a great holiday!
Posted on Nov 20, 15:02 EST
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Apr 18, 12:31 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Apr 18, 12:26 EDT
Resolved - This incident has been resolved. Thank you for your patience while we worked to resolve the issue!
Apr 18, 12:24 EDT
Investigating - Please be aware that our development team is currently investigating loading issues specific to the Internet Explorer browser. As a work around, please use Google Chrome, Firefox or Microsoft Edge. We apologize for any inconveniences and will provide another update shortly. Thank you for your patience!
Apr 18, 08:47 EDT
Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - Please be aware that users were unable to access Submittals within our SmartGov product around 3:30 PM PST until 5:00 PM EST on Monday, 4/15/2019. The issue has since been resolved. Thank you for your patience during this time and we apologize for any inconveniences!
Apr 16, 07:28 EDT
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - The issue with our data center has been resolved. Thank you so much for your patience!
Apr 12, 16:51 EDT
Monitoring - All Dude Solutions products are back up and running. The issue appears to have been a network/ISP issue with our data center provider, which impacted our products for approximately 35 minutes. We are currently monitoring the situation and confirming all environments are stable.
Apr 11, 20:05 EDT
Investigating - We have received the following message from our hosting provider:

“We are sending this message to inform you of an event relevant to services provided to your organization.
We are currently experiencing an issue that may be impacting your network connectivity at our RTP data center. Engineers have been engaged and are currently troubleshooting the problem. Updates will be provided as we receive further details.”

This is affecting all our Dude Solutions products. We are very sorry for the inconvenience and will provided updates as soon as we receive them.
Apr 11, 19:33 EDT
Apr 11, 2019
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Apr 11, 19:36 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Apr 11, 18:56 EDT
Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019
Resolved - This incident has been resolved. We have identified the issue and are taking preventative measures to ensure this doesn't happen again. Thank you for your patience!
Apr 8, 17:08 EDT
Investigating - Please be aware that our development team is currently investigating an issue with intermittent processing errors when working with Contacts and Contractors. We will provide another update shortly. Thank you for your patience while we work to resolve this issue!
Apr 8, 17:05 EDT