Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

All Systems Operational
Community Development Operational
SmartGov Operational
ASMi Operational
ATS Operational
Panoramic Operational
Dude Intelligence Operational
Energy Management Operational
ConserveDirect Operational
Energy Manager Operational
UtilityDirect Operational
UtilityManager Operational
UtilityTrac Operational
Event Management Operational
Active Data Calendar Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Jul 18, 10:38 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Jul 18, 10:26 EDT
Resolved - The fix was a success! Thanks so much for hanging in there!
Jul 18, 09:39 EDT
Investigating - We’re experiencing login issues with UtilityManager and UtilityTrac. We have a workaround to log into UT/UM while we work on developing a permanent fix. The workaround for UtilityManager clients would be to go to https://ut.schooldude.com and enter your regular credentials along with "UTSD" as the "Datasource". For UtilityTrac clients, please go to https://ut.facilitydude.com and enter your regular credentials, the "Datasource" will either be JCI or UTP. We will update you again when we have resolved the issue. Thanks for your patience.
Jul 18, 08:55 EDT
Resolved - Everything looks great! This incident has been resolved. Thanks again for your patience!
Jul 18, 05:18 EDT
Investigating - We're currently investigating performance issues with the application(s). We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Jul 18, 04:40 EDT
Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019
Completed - The scheduled maintenance has been completed.
Jul 13, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:30 EDT
Scheduled - Dude Solutions is transitioning Energy Manager to our TierPoint datacenter (https://www.tierpoint.com/data-centers/north-carolina/raleigh-rtp/) located in RTP, NC. This new infrastructure allows Dude Solutions to provide our clients with a modern, resilient and secure technology platform to host Energy Manager. Additional reference information can be found at these links:

•Dude Solutions data securityhttps://www.dudesolutions.com/resource/dude-solutions-security-controls-datasheet
•Dude Solutions services high availability and business continuityhttps://www.dudesolutions.com/resource/dude-solutions-business-continuity-overview

There is a 4-6 hour outage planned for this weekend, July 13, starting at 9:30am EST for the Energy Manager. We apologize for any inconvenience due to this scheduled outage. No change in operations will be required by clients to access the Energy Manager products after the migration. For real time updates visit status.dudesolutions.com. If you have any questions, as always, feel free to call us at (877) 655-3833 or email us at support@dudesolutions.com.
Jul 9, 08:50 EDT
Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - This incident has been resolved. We have identified the issue and are taking preventative measures to ensure this doesn't happen again.
Jul 10, 10:21 EDT
Investigating - Please be aware that our development team is currently investigating slowness issues in Event Manager. We apologize for this inconvenience and will continue to provide updates on this page. Thank you for your patience!
Jul 9, 08:55 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.