Dude Solutions
Status Page

The Dude Solutions status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Dude Solutions Service Outage Impacting All Products
Incident Report for Dude Solutions
Resolved
The issue with our data center has been resolved. Thank you so much for your patience!
Posted 3 months ago. Apr 12, 2019 - 16:51 EDT
Monitoring
All Dude Solutions products are back up and running. The issue appears to have been a network/ISP issue with our data center provider, which impacted our products for approximately 35 minutes. We are currently monitoring the situation and confirming all environments are stable.
Posted 3 months ago. Apr 11, 2019 - 20:05 EDT
Investigating
We have received the following message from our hosting provider:

“We are sending this message to inform you of an event relevant to services provided to your organization.
We are currently experiencing an issue that may be impacting your network connectivity at our RTP data center. Engineers have been engaged and are currently troubleshooting the problem. Updates will be provided as we receive further details.”

This is affecting all our Dude Solutions products. We are very sorry for the inconvenience and will provided updates as soon as we receive them.
Posted 3 months ago. Apr 11, 2019 - 19:33 EDT
This incident affected: Energy Management (ConserveDirect, Energy Manager, UtilityDirect, UtilityManager, UtilityTrac), Event Management (Active Data Calendar, Event Manager, Facility Schedule, FSDirect, FSAutomation, Facility Schedule, TripDirect), IT Asset Management (Help Desk, Incident, Insight, Mobile Device Management), TheWorxHub (TheWorxHub - USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Canada), Safety (CrisisManager, Safety Center), Work and Asset Management (Asset Essentials, MaintenanceDirect, PMDirect, Planned Maintenance, Work Order, Zion.Web, Maintenance Manager, Mobile311, ConnectGIS, CapitalForecastDirect, Critical Alarm Automation, SchoolDude WorkCenter, Capital Forecast, Critical Alarm, FacilityDude Work Center, InventoryDirect, Inventory Wireless, Inventory), Community Development (SmartGov, ASMi, ATS, Panoramic), and Dude Intelligence, MySchoolBuilding, MyFacilityDude.