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IMPORTANT: TheWorxHub™ Scheduled Maintenance - Moving to AWS
Incident
Report for Brightly Software
Resolved
This incident has been resolved.
Investigating
On Friday, March 11 at 10pm EST to Saturday, March 12 at 4am EST Dude Solutions will be performing infrastructure work during our standard maintenance window. During this time, TheWorxHub will be unavailable. TheWorxHub will be moving to a new web hosting service to better provide you with world-class solutions as technology advances over time.
System maintenance benefits include:
Greater system stability due to infrastructure and technology improvements which results in less downtime - planned and unplanned
Provides flexibility for our maintenance windows so we ensure optimal product availability
More disaster recovery options available - to preserve data should anything happen
Action Required – Please notify your internal IT department of the following:
If you are allowing URLs based on IPs, you will need to update this to point to the new AWS IP range of JSONs (https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html) for the US-East-1 region.
If you are allowing URLs based on domains, there is no action needed at this time.
For real-time information and to track the status of TheWorxHub during the maintenance window, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@dudesolutions.com.
We are sorry for any inconvenience and appreciate your patience while we continue to invest in improving your experience in TheWorxHub! We will update you once this maintenance is complete.
System maintenance benefits include:
Greater system stability due to infrastructure and technology improvements which results in less downtime - planned and unplanned
Provides flexibility for our maintenance windows so we ensure optimal product availability
More disaster recovery options available - to preserve data should anything happen
Action Required – Please notify your internal IT department of the following:
If you are allowing URLs based on IPs, you will need to update this to point to the new AWS IP range of JSONs (https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html) for the US-East-1 region.
If you are allowing URLs based on domains, there is no action needed at this time.
For real-time information and to track the status of TheWorxHub during the maintenance window, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@dudesolutions.com.
We are sorry for any inconvenience and appreciate your patience while we continue to invest in improving your experience in TheWorxHub! We will update you once this maintenance is complete.
This incident affected: TheWorxHub (TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Senior Living Canada).
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