Dude Solutions
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More Info: Online Help  |  Data Security  |  Business Continuity

Login issues with UtilityManager and UtilityTrac
Incident Report for Dude Solutions
Resolved
The fix was a success! Thanks so much for hanging in there!
Posted about 1 month ago. Jul 18, 2019 - 09:39 EDT
Investigating
We’re experiencing login issues with UtilityManager and UtilityTrac. We have a workaround to log into UT/UM while we work on developing a permanent fix. The workaround for UtilityManager clients would be to go to https://ut.schooldude.com and enter your regular credentials along with "UTSD" as the "Datasource". For UtilityTrac clients, please go to https://ut.facilitydude.com and enter your regular credentials, the "Datasource" will either be JCI or UTP. We will update you again when we have resolved the issue. Thanks for your patience.
Posted about 1 month ago. Jul 18, 2019 - 08:55 EDT
This incident affected: Energy Management (UtilityManager, UtilityTrac).