Login issues with UtilityManager and UtilityTrac

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Incident Report for Brightly Software

Resolved

The fix was a success! Thanks so much for hanging in there!

Posted Jul 18, 2019 - 09:39 EDT

Investigating

We’re experiencing login issues with UtilityManager and UtilityTrac. We have a workaround to log into UT/UM while we work on developing a permanent fix. The workaround for UtilityManager clients would be to go to https://ut.schooldude.com and enter your regular credentials along with "UTSD" as the "Datasource". For UtilityTrac clients, please go to https://ut.facilitydude.com and enter your regular credentials, the "Datasource" will either be JCI or UTP. We will update you again when we have resolved the issue. Thanks for your patience.

Posted Jul 18, 2019 - 08:55 EDT