The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.
Investigating - Our team is currently investigating an issue impacting the ability to send Tasks in Event Manager to Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution.
May 06, 2024 - 16:00 EDT
Update - Our team continues to troubleshoot the issue impacting the ability to receive email notifications from our products. If you or a member of your team are experiencing issues receiving emails, please contact our Support team at support@brightlysoftware.com.
Update - Our team continues to troubleshoot the issue impacting the ability to receive email notifications from our products. If you or a member of your team are experiencing issues receiving emails, please contact our Support team at support@brightlysoftware.com.
Update - Our team has identified the root cause of the issue impacting SchoolDude email notifications from being received. We continue to work through resolving additional issues as quickly as possible. If you or your team are currently not receiving emails from SchoolDude, please contact our Support team at support@brightlysoftware.com.
Thank you for your continued patience, this remains a top priority for our team.
Mar 08, 2024 - 10:34 EST
Monitoring - Our team has made an update to resolve the email notifications issue. You should begin seeing emails come through from SchoolDude after 10 AM EST today. You will not receive emails that should have been delivered before 10 AM EST today. Please contact our Support team at support@brightlysoftware.com if you are currently not receiving emails from SchoolDude.
Thank you for your continued patience as we work towards resolving this issue.
Feb 23, 2024 - 10:07 EST
Update - Our team has made an update to resolve the email notifications issue. You should begin seeing emails come through from SchoolDude after 10 AM EST today. You will not receive emails that should have been delivered before 10 AM EST today. Please contact our Support team at support@brightlysoftware.com if you are currently not receiving emails from SchoolDude.
Thank you for your continued patience as we work towards resolving this issue.
Feb 23, 2024 - 10:02 EST
Update - Thank you for your continued patience while our team works to investigate the issue impacting email notifications sending from specific Brightly products. This is a top priority, and we are partnering with our email service provider to identify a resolution. We understand the impact this is having on your daily business operations and are working to resolve this as quickly as possible.
Feb 22, 2024 - 11:47 EST
Update - Our team is continuing to investigate reports of users not receiving email notifications from specific Brightly products.
Action Required: If your organization is allowing emails based on IP addresses, please have your IT department update your configurations and ADD the new IP addresses mentioned below.
We will continue to post updates on this page. Please reach out to support@brightlysoftware.com if you have any questions.
Feb 20, 2024 - 13:26 EST
Update - We are continuing to investigate this issue.
Feb 16, 2024 - 12:19 EST
Investigating - Our team is currently investigating reports of users not receiving email notifications from specific Brightly products. Some of these issue may be due to a recently performed IP address update for these product email services. This update was essential to ensure the continued seamless operation of our products, and communicated to users prior to the updates being made.
Action Required: If your organization is allowing emails based on IP addresses, please update your configurations and ADD the new IP addresses mentioned below.
Event Manager 23.251.253.117 23.251.253.118
Energy Manager 54.240.126.122 54.240.126.121
TheWorxHub 54.240.126.105 54.240.126.104
FacilityDude 54.240.114.243 54.240.114.244
SchoolDude 54.240.114.245 54.240.114.246
We will continue to post updates on this page. Please reach out to support@brightlysoftware.com if you have any questions.
Feb 16, 2024 - 12:17 EST
Resolved -
This incident has been resolved.
May 8, 09:57 EDT
Investigating -
Our team is currently investigating an issue impacting the ability to log into Energy Manager. This issue is a high priority for us, and we are actively working towards finding a resolution.
May 8, 09:38 EDT
May 7, 2024
No incidents reported.
May 6, 2024
Unresolved incidents: Event Manager Tasks not generating Work Orders in Asset Essentials, Users not receiving email notifications from products.
Resolved -
This incident has been resolved.
May 3, 18:08 EDT
Monitoring -
Our team has resolved the error within TheWorxHub application. We will continue to monitor the application.
May 3, 15:42 EDT
Investigating -
Our team is currently investigating an error within TheWorxHub application. This is our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience.
May 3, 14:21 EDT
Completed -
The scheduled maintenance has been completed.
Apr 28, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:00 EDT
Scheduled -
Brightly Software is performing infrastructure maintenance on Saturday, April 27th from 12pm EST through Sunday, April 28th at 10pm EST. During this time, several products and services will experience intermittent unavailability. Any episode of unavailability is expected to be limited and brief. The products and services impacted are: Mobile311, Asset Essentials, Asset Essentials Analytics, Bigfoot, Dude Intelligence, Dude 360, HelpDesk, Event Manager, and Maintenance Manager.
We are upgrading our web hosting services to better provide you with world-class solutions as technology advances over time. The infrastructure maintenance benefits will ensure greater system stability due to infrastructure and technology improvements, resulting in less planned and unplanned downtime.
For real-time information and to track the status this maintenance, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.
We apologize for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products.
Apr 26, 15:33 EDT